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Problem with purchases

Alexander_RomanoAlexander_Romano
in Support

09/24/18 I made 3 purchases in the game Legend of Solgard: Small special offer “Set of stone troll boosters”. Money was written off, no purchases were delivered. 

Apple support agreed to return my money for 2 purchases. These purchases were not held. But one purchase has passed. Purchase Code: MSQV7M4XVW

I ask to help in solving the problem.

Comments

  • Fated4GloryFated4Glory

    I had the same issue with a rock gronch booster last night, I went on my google play and marked the purchase that I paid for it and that I didn't receive my items, a few minutes later the game had a chest pop up and the message for it was, "Here's what you missed" then proceeded to open the chest with the loot rewards purchased.

  • MarkHawkMarkHawk

    Hi Alexander,

    Please use the in-game help feature and support will help you in your request.

    Just follow these steps:

    1. Start the game
    2. Go to the settings menu (cogwheel top left corner)
    3. Click on the blue in-game help button
    4. From the help menu choose payment
    5. Click on the contact button

    Fill in the details and support will get back to you.

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