Guildmember lost his account

Hello Devs, i’m a officer off the German Top 50 guild: FairyTail GB. We have a problem with an account of our longtime member Lowice. He installed the game again without a backup of his account, or something else... Now his profile or account is gone. Is it possible to reactivate the account? Which further information can I give you, to help us with the problem? I also sent a message to Ratatosk.
Kind Regards


  • Hi Megabeast! I would recommend your friend to send an email to Player Support from their game under Help Center and the Settings. Player Support may be able to restore the game for them. 
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