I've had the game freeze at the 50% twice today and 2 more issues since the UI update

I've been playing since the global release and before this update, I had 3 or 4 crashes/freezes total. Now, I've had 3 freezes at the loading screen when it says 50% and 1 crash ever since this UI update. I've sent a report in game when it first happened but I didn't get any response so I'm posting here.

Comments

  • Legend of Solgard

    Recent response from Solgard Help when I was locked out from playing.

    I'm sorry to hear about this issue you're experiencing, Solgardian!

    Firstly, I would like you to please try the following steps in an attempt to sorting this out:
    · Force close all apps and restart the device.
    · Check for any updates for your device and apps:
    Updates for an Android device: https://support.google.com/android/answer/7680439?hl=en. Update Google Play apps: https://support.google.com/googleplay/answer/113412?hl=en
    · Clear the cache frequently using this sequence: Settings > Apps > Legend of Solgard > Clear cache.
    · Make sure that you have sufficient memory free on your device. We normally recommend having at least 2GB free.

    If this still happens, in order to investigate further I will also need the following few additional details: 
    · Make and model of your device: 
    · Software version: 
    · Total and available space on the device: 
    · A screenshot of your settings panel in the game for us to see your Player ID and the app version. Please, launch the app, select the Cogwheel on the top left and, take a screenshot of this page and attach it to your answer. https://www.take-a-screenshot.


    King
    King Care



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