Bug Issues... Recommend Screenshots

zzzz

I posted a general message in the Help Center for Snowprint to check Forum for bug Issues...

In the meantime, may I recommend you takes screenshots of your loyalty point page, your creatures, where you are in the Underworld, etc...

Hoping we hear from Snowprint soon.

zzzz

The above recommendation is for players that have not updated yet.  

Might want to turn auto update off until this bug is fixed.

Players that are having problems, I feel for you, but don't lose hope yet.  Please post if you are Droid or IOS.  Thanks!

zzzz

Need to keep this in Hot Topics so it's easier for Snowprint to find : )

LiquidMinstral

Seems like it's primarily iPhone users.

zzzz

The Droid roll out was pretty smooth, only a couple of hiccups.

This is a major problem for the IOS roll out.

zzzz

Auto updates... a lot of players won't even see this post be because they are locked out and don't know about the Forum.  Had a couple of daily players no-shows today.  Guess they are experiencing technical difficulty.

zzzz

Hopefully in the future Snowprint can give players more info on release dates.  It will enable to get snapshots before the update, just is case there are issues.

zzzz

@PooBar - Droid player is also reporting issue

zzzz

Google Play download save active and current <check>

auto updates turned off <check>

screenshots of all game modes and loyalty bonus captured <check>

waiting for Forum news about issues <checking Forum regularly>

reporting for players that cannot <check>

zzzz

oops... forgot some of the first things..

Crew alerted about potential issues and asked to take protective steps <check>

Begin list of team roster and device type <check>


... Feel free to add any ideas to this list. Thanks!

specialhammer48324

I am a droid user I am reporting issue with connectivity I get the Wi-Fi button with an! Through it is seems the server is down all other games work I am online happened after the update I cannot open chest or play the treasure

Neth3rtwist

Same.  Tried to purchase chest and since have had no connection to servers.  Reinstall seemed to help until I again clicked a purchase.  I guess I will try a third time but won’t be getting any diamonds until this is fixed.  Oh this on IOS

zzzz

Droid user here... posted message on Discord, technical issues... 

Same problem... locked out after trying to purchase chest... 

I'm planning on waiting for Snowprint instructions.

This is what I am seeing on the Guild Info tab.



17/40 players, 88 join criteria??? wish I was Embla 88 or higher... lol

Denzik says the numbers are placeholders with no meaning or importance, and  that it's probably a connectivity issue...

Snowprint is working on the issue, but you might want to go to Help to report you're having problems.  Screenshots are helpful.